Common Questions
Asset Publisher
Asset Publisher
FAQs
One bag per passenger not exceeding overall dimension (65x55x35) cm, maximum 25 kg and handbag or laptop bag, additionally.
You can make bookings using our iOS and Android mobile apps, through web (www.hhr.sa), calling our Customer Care Center Service (toll free number: 920004433) or at the Stations (ticketing offices or ticket vending machines)
As we are currently operating under promotional periods, no discounts are available for students. There is a discount for a special need person, the discount is applicable with a valid disabled person identification card.
- Business Class
- Economy Class
A full coach that combines luxury with comfort and privacy can be reserved. HHR also provides a special service for businessmen, where a dedicated train can be reserved.
HHR is keen to provide the necessary services at its stations. These include:
- A restaurant and prayer area.
- Car parks charged by hour.
- Waiting lounges.
- Business lounges.
- A gift and newspaper corner.
- ATM.
- A bookshop.
You can refer to the station locations map available at the website under: "Stations > select a Station " to learn the locations of all stations or install our mobile app (HHR) to locate us.
No. However, taxis services are available.
The ticket can be refunded or altered by from the website, mobile-apps and visiting any station.
Changes permitted with fee (time before departure).
Economy | Business | Time |
10% of the ticket price | Free | Before 24 hours |
20% of the ticket price | 10% of the ticket price | 24 hours - 20 min |
No changes are allowed | Less 20 min |
Cancellations permitted with fee (time before departure).
Economy | Business | Time |
20% of the ticket price | Free | Before 24 hours |
50% of the ticket price | 35% of the ticket price | 24 hours - 20 min |
No cancellations are allowed | Less 20 min |
For safety and security reasons, HHR apologizes for not accepting any personal shipments not accompanying a passenger.
Post payment, you will receive an email with the E-Ticket attachment and an SMS with the Ticket numbers.
There is a discount for a special need person. The discount is applicable with a valid disabled person identification Card.